Computer and Information Analyst.

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About Me

Solution focused, team oriented with broad-based experienced and hands-on skills. Highly effective support skills and cost-effective customer support strategies. Proven ability to successfully analyze critical support requirements to identify deficiencies and potential opportunities and develop innovative solutions for increased reliability and improved productivity. I have a broad understanding of computer hardware and software; including installation configuration, management, troubleshooting, and support.
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Siemens PLM Experience 

15 years experience supporting PLM Teamcenter and NX applications.

Ptc integrity

PTC Integrity

Knowledgeable with Integrity ticketing system, manged User groups, routing rules and generate reports

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Information Analyst Experience

Years of experienced

- Triaging incidence and request queues.

 

- Maintain various engineering workflow processes and infrastructure while adhering to change control management.

 

- Excellent communication and customer service skills.

 

- Account management and licensing tracking and renewal.

Education

  • Suny binghamton logo
    SUNY Binghamton
    Mechanical Engineering
    1993
    Watson School of Engineering
  • Mcc logo
    Monroe Community College
    Engineering Science
    1991

Experience

  • 2016 - 2018
    Application Manager
    Xerox Inc.
  • 2010 - 2015
    Information Analyst
    Tata Consulting Services
  • 2008 - 2010
    CAD Application Support Specailest
    HP
  • 2000 - 2008
    CAD Application Suport Specailist
    EDS
  • 1995 - 2000
    System Adminstrator
    EDS
  • 1994 - 1995
    Data Entry Specailest
    TAD Technical Services

Skills

Skill Years of Experience Personal Ranking
Training / Development

Years of Experience:

10
Personal Ranking:

Intermediate

Process Improvement

Years of Experience:

15
Personal Ranking:

Intermediate

Technical Support

Years of Experience:

24
Personal Ranking:

Expert

Siemens PLM

Years of Experience:

18
Personal Ranking:

Advanced

Contact